Telcordia® Device Director

A service management tool that analyzes and reports on actual device usage, configuration, and performance, and lets operators view the customer experience in near-real-time.

For customers, device performance is a constant, hands-on test of your service quality. Devices that are poorly configured or can't support your offerings lead to more customer care overhead, depressed usage, and churn. That's why telecom operators need a solution that allows them to understand the capabilities and limitations of all the devices they support and how subscribers actually use them.

Telcordia Device Director redefines service quality management, because it is the only solution that allows you to:

• Compare performance and service usage based on actual service transactions
• Anticipate device trouble and initiate corrective action before service is affected
• Talk to customers with detailed knowledge of their latest transactions
• Incentivize device vendors based on objective performance data
• Craft SLAs that are truly customer-oriented down to the device

Device Director, part of our Service Management suite, is available as a stand-alone solution or as an integrated module of Telcordia® Service Director. As an open, stand-alone management tool, it integrates with your existing systems and supports virtually all popular devices. As a module, it allows Service Director to correlate handset information with its extensive database, and extend the measurement of service performance from the network all the way down to the device.

However you choose to deploy it, Device Director will help you minimize customer support, strengthen customer loyalty, and achieve a new level of management and control over service quality.