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| Most Popular Surveys Reports
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
sponsored by Avaya Inc.
 | White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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Magic Quadrant for Business Intelligence
sponsored by QlikTech, Inc.
| White Paper: | Posted: 10 Aug 2008
| | Published: | 01 Feb 2008 | |
Summary: |
The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors.
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2007 Asset Management Operations and Compensation Survey
sponsored by Advent Software, Inc
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
| White Paper: | Posted: 25 Mar 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
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SEE: Related Topics